Cramming is the term used when there are unauthorized charges on your phone bill.
Do you normally check your bill and understand every thing on it?
What to do if you have been ‘Crammed”
The Federal Communications Commission website has a sample phone bill that might help you learn how to identify cramming.
They also have this advice:
So what can you do about it?
- Ask your phone company about it
If the charge isn’t from your phone company, the name of the company charging you should be printed nearby. Your phone company should be able to tell you more about the charge.
- Dispute it
Your statement should tell you how to dispute errors on your bill.
- Follow-up with an email or letter sent by certified mail, and ask for a return receipt
It’s your proof that the company received your letter. Keep a copy of your bill and any other documentation for your files.
Even if you get a refund, if you suspect you’ve been a victim of cramming, file a complaint with the FTC, your state Attorney General’s office, or the state agency that regulates phone service in your state — often the state public service commission or public utilities commission, which you can look up on the National Association of Regulatory Utility Commissioners website.
- Consider whether a block is right for you
A number of phone companies offer to block third-party charges. Visit your phone company’s website for details about what kind of blocking it offers. If your phone company blocks all third party charges, you won’t be able to sign up for legitimate third party services that interest you. Give some thought to whether a block is right for you, and if it is, contact your phone company and ask for it.
For more, read Mystery Charges on Your Phone Bill.
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