It’s National Consumer Protection Week
Let’s face it. Nobody likes to get ripped off. That’s why we have consumer protection- right?
How to File a Consumer Complaint
Have you ever felt like you have been ripped off?
Like you have ordered what you thought was the perfect product only to receive something not as described?
Getting ripped off kind of sucks! Thank goodness that we can file a complaint- right?
So here is what to do if you think that you have been ripped off.
USA.gov tells us that filing a consumer complaint may seem complicated, but it doesn’t have to be.
Here is what they say to do:
After you buy an item or service you may experience problems with your purchase. If this happens, you have the right to complain. Use these steps to get started:
- Gather supporting documents, such as sales receipts, warranties, contracts, and work orders from the purchase. Also, print out e-mails, or logs of any contact you’ve had with the seller about the purchase.
- Contact the seller, preferably in writing. You may be able to solve the problem by contacting a salesperson or customer service representative. If this doesn’t work, contact a supervisor or manager. If this still fails, try going higher up to the national headquarters. Use this sample complaint letter as an example.
- Contact third parties, if the seller fails to fix your problem. File a complaint with your local consumer protection offices or the state regulatory agency or licensing board that has jurisdiction over the seller. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies. Contact an appropriate federal agency. While these agencies may not resolve your problem, your complaint helps them investigate fraud. If the purchase was made online across international borders, you may also file a complaint with econsumer.gov.
- Seek legal help. If none of these options work, you may seek to resolve your problem through the legal system or through an alternative dispute program, such as arbitration, conciliation, or mediation.
- If you have problems during an online transaction, try to work them out directly with the seller. If that does not work, file a complaint with:
- Your consumer protection agency.
- The Better Business Bureau (BBB).
- The Federal Trade Commission (FTC).
- Your state Attorney General.
- Econsumer.gov, if your purchase was with a foreign retailer.
If you made your online purchase using your credit card, you can dispute the charge with your credit card company